I'm trying to find out if there are any add-ons or open source projects that would extend the automation rules in Service Desk. I love the concept but I'm finding the available functionality to be quite limiting.
I don't mind trying my own hand at writing something but wanted to see what else existed - if anything - before I did.
Thanks.
@Colin Goudie ... well, I was sort of hoping to avoid having to write it myself . The tutorial is good but I was rather hoping that the automation flexibility in Service Desk might have encouraged third parties to come up with some add-ons.
Ah my bad. Yes I see what you mean. I think the extension points for JSD are very new. Do you have anything specific in mind?
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I had a few in mind like:
The new webhook functionality might make it easier for me to write functionality like this though ... once it makes it through to the Server product
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Is this what you're after? https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/automation-rule-components
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