I'm trying to find out if there are any add-ons or open source projects that would extend the automation rules in Service Desk. I love the concept but I'm finding the available functionality to be quite limiting.
I don't mind trying my own hand at writing something but wanted to see what else existed - if anything - before I did.
@Colin Goudie ... well, I was sort of hoping to avoid having to write it myself . The tutorial is good but I was rather hoping that the automation flexibility in Service Desk might have encouraged third parties to come up with some add-ons.
I had a few in mind like:
The new webhook functionality might make it easier for me to write functionality like this though ... once it makes it through to the Server product
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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