I'm trying to find out if there are any add-ons or open source projects that would extend the automation rules in Service Desk. I love the concept but I'm finding the available functionality to be quite limiting.
I don't mind trying my own hand at writing something but wanted to see what else existed - if anything - before I did.
I had a few in mind like:
The new webhook functionality might make it easier for me to write functionality like this though ... once it makes it through to the Server product
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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