Are there any Service Desk automation add-ons or open source projects?

I'm trying to find out if there are any add-ons or open source projects that would extend the automation rules in Service Desk. I love the concept but I'm finding the available functionality to be quite limiting.

I don't mind trying my own hand at writing something but wanted to see what else existed - if anything - before I did.

Thanks.

 

2 answers

@Colin Goudie ... well, I was sort of hoping to avoid having to write it myself smile. The tutorial is good but I was rather hoping that the automation flexibility in Service Desk might have encouraged third parties to come up with some add-ons.

 

Ah my bad. Yes I see what you mean. I think the extension points for JSD are very new. Do you have anything specific in mind?

I had a few in mind like:

  • When a given request type is created, or if a request changes to a given request type, add one or more specific people as request participants.
  • More flexible alerting for business critical requests. I.e. not just adding a comment to the request but sending an email or an SMS.

The new webhook functionality might make it easier for me to write functionality like this though ... once it makes it through to the Server product smile

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

368 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you