Are service desk agent licenses floating or fixed?

We are considering the JIRA service desk product. We have a staff of 6 on-call/support people, but there are usually two people on-call, who "work the queue". We rotate weekly.

Do we need a 4-5 agent license or 6-10?

I like the new per agent pricing, but I need to budget for next year.

Thank you.

1 answer

1 accepted

2 votes
Accepted answer

From your definition, the licensing is fixed. (ie one per agent which has a JIRA user id).

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

357 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you