Approvals with extra information

[Steven Davies]

Hi,

I'm new to JSD and trying to set up some workflows for staff onboarding. Our process requires an approval from one of a group of staff who need to provide some information before they can approve the request (into custom fields).

1. When the approvers get notified by email, the link takes them to the customer portal where they can't change any fields. Can they be sent to the main JSD link instead?
2. How can the approval be prevented until the fields are filled?

Thanks

[Kunal Kanojia]

Hi Steven Davies,

Thanks so much for your question.

You can customise the approval notifications to include a link to the Jira-side request/issue screen. Have a read of our documentation for further information on how to customise service desk notifications.

In order to ensure certain fields are completed by an approver you can make a field required in the relevant workflow transition, so it won’t be able to progress without information added to those fields.

Thank you,

Kunal
Jira Service Desk

ps. please hit the ‘accept answer’ button if this answer is correct