Approval lost when copying workflow

 When copying a default change management workflow of a ServiceDesk project, I lose the approval functionality. For example, in my current copy, the "Awaiting CAB Approval" step does not show the "Add Approval" checkbox when the diagram is in edit mode and you click on that status.

1 answer

0 votes

Approval feature available for Service Desk projects only. After you assign new copy to Service Desk project you will see Approval option on the workflow.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

212 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you