Approval is not working sometimes.

JaeWon Jeong November 5, 2017

When I click "Approve" button in JIRA ServiceDesk, it's not working sometimes like as the screenshot below.

Screenshot of approval hang

 

2 answers

0 votes
JaeWon Jeong November 8, 2017

Shannon,

 

I corrected the screenshot file link as public below.

Screenshot of approval hang

 

In addition, here is the Jira application logs (atlassian-jira.log).

 

Jira version is '7.2.6' and Jira Service desk version is '3.2.6'.

 

Kindly Regards,

JaeWon.

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2017

Hi JaeWon,

We're not able to see screenshots from your Microsoft account since your SharePoint site isn't public. Are you able to upload the screenshot here?

In addition, I would recommend that you have a look at the Jira application logs as you trigger the approval. If you can share the results here of what occurs when you attempt the approval, we'll be able to find out what is causing it to hang.

One more thing - we'll need to know your version of Jira and Jira Service desk.

Thank you!

Kind Regards,
Shannon

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