We're not able to see screenshots from your Microsoft account since your SharePoint site isn't public. Are you able to upload the screenshot here?
In addition, I would recommend that you have a look at the Jira application logs as you trigger the approval. If you can share the results here of what occurs when you attempt the approval, we'll be able to find out what is causing it to hang.
One more thing - we'll need to know your version of Jira and Jira Service desk.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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