We're not able to see screenshots from your Microsoft account since your SharePoint site isn't public. Are you able to upload the screenshot here?
In addition, I would recommend that you have a look at the Jira application logs as you trigger the approval. If you can share the results here of what occurs when you attempt the approval, we'll be able to find out what is causing it to hang.
One more thing - we'll need to know your version of Jira and Jira Service desk.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot