Approval is not working sometimes.

When I click "Approve" button in JIRA ServiceDesk, it's not working sometimes like as the screenshot below.

Screenshot of approval hang


2 answers

0 votes

Hi JaeWon,

We're not able to see screenshots from your Microsoft account since your SharePoint site isn't public. Are you able to upload the screenshot here?

In addition, I would recommend that you have a look at the Jira application logs as you trigger the approval. If you can share the results here of what occurs when you attempt the approval, we'll be able to find out what is causing it to hang.

One more thing - we'll need to know your version of Jira and Jira Service desk.

Thank you!

Kind Regards,



I corrected the screenshot file link as public below.

Screenshot of approval hang


In addition, here is the Jira application logs (atlassian-jira.log).


Jira version is '7.2.6' and Jira Service desk version is '3.2.6'.


Kindly Regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,922 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you