Approval is not working sometimes.

When I click "Approve" button in JIRA ServiceDesk, it's not working sometimes like as the screenshot below.

Screenshot of approval hang

 

2 answers

0 vote

Hi JaeWon,

We're not able to see screenshots from your Microsoft account since your SharePoint site isn't public. Are you able to upload the screenshot here?

In addition, I would recommend that you have a look at the Jira application logs as you trigger the approval. If you can share the results here of what occurs when you attempt the approval, we'll be able to find out what is causing it to hang.

One more thing - we'll need to know your version of Jira and Jira Service desk.

Thank you!

Kind Regards,
Shannon

Shannon,

 

I corrected the screenshot file link as public below.

Screenshot of approval hang

 

In addition, here is the Jira application logs (atlassian-jira.log).

 

Jira version is '7.2.6' and Jira Service desk version is '3.2.6'.

 

Kindly Regards,

JaeWon.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

783 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you