Approval Tickets Issue in Workflow

[Lakshmi Narayana]

Hi,

I have changed in the workflow chart and approval tickets are working but how to define custom conditions.

How the customer can reopen the resolved ticket

Regards,
Lakshminarayana

[Jack Brickey · Accepted solution]

@Lakshmi Narayana, unsure what you mean by "define custom conditions". 

To allow the customer to reopen a resolved ticket edit the workflow and ensure there is a 'reopen' transition from done/closed status then click on the transition and expose it on portal, here is image.

[Lakshmi Narayana]

Hi Jack,

The customer portal have the list of ticket for example resolved tickets, how  they can reopen the same resolved ticket.

Thanks,

Lakshminarayana

[Lakshmi Narayana]

thanks Jack, issue is resloved

[Jack Brickey]

excellent. if my input provided the necessary answer please accept by clicking the check box. if not and you solved some other way please post the answer and accept it.