Apply certain fields to certain issue ticket types for Agents Edited

Hi All, I am aware that the customer portal can be made to only show end users only specific fields and hidding others. My question is from the perspective of a Service Desk Agent creating tickets from within the agent web console. Let's say I have a project with 30 custom fields and 3 issue types (Request, Change, and Issue). Some of my 30 custom fields may only be used for change tickets and some may only be used for issue tickets. When an IT agent creates a ticket is there a way in the create ticket menu to only display certain fields that only apply to those ticket categories? 

 

Capture.PNG

2 answers

0 vote
Susan Hauth Community Champion May 24, 2017

I would recommend that you have different screen schemes for the different issue types that would show only the fields pertinent to the issue type. 

We made new schemes and that seems to have done it. Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

47 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot