We have a business group that has inquired about utilizing JIRA service desk to create tickets but these would be created from a report that would be refreshed each night and then items on that report would become tickets ready for a team to process.
Any users who have set up this functionality?
We currently do this with multiple service desks. We have two ways that we input the information depending on where it is coming from. We have one system that cycles through the batch and sends the tickets into the service desk. Our other system uses the JIRA API to create tickets nightly via the batch. It reads through them and creates the tickets.
Let me know if you have any other questions.
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