Hello @Angélica Luz thanks for the responde,
I already have that configuration, but my question was anyway to disable "from the customer portal"
It is still showing in the active window, so given no Confluence KB is linked, customers will receive no feedback at all, I want them to look for this inside my app and chat, not the customer support portal.
Thanks for looking into this.
Thank you for the screenshot.
Currently, it's not possible to remove the search bar, since it's also used to search for the request types.
We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
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