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Any problems with Windows 10 Excel 2016 as a attachment for Jira Service Desk Cloud?

Customer tried to attach a MS Excel 2016 file and could not.

1 answer

Tested this in my instance - no issues encountered. 

Verify file size vs Jira file size restriction

Check Customer permissions (ex: if they arent a reporter or request participant in our instance the system blocks the attachment) 

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