We have a customer with 10 members and we have provided them our portal to raise the request but the User/customer wants to see all the requests which were raised by their team members including him.
I tried to go to All requests and selected their any status and created by anyone but not able to a single request as well, can you please help me out here.
Please find the attached png file for the same
Hi @Yogesh Mude,
in your project you go to your "customers" in the menu. In the right upper corner you can find a button called "add organizations". After adding a new organization you can add your customers to it.
You can find more information about organizations at the Jira Service Desk Support page.
The ticket reporter is able to share each ticket afterwards in the customer portal. There should be a share button in the ticket view where the reporter can select the organization to share with.
Unfortunately as far as I know they have to do this one after another for every single ticket which is not shared by now.
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