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Allow Customers to have access to raise requests on JIRA Service Desk portal with our email

Hi all, we´re looking to Create our Base of Customers to reach and raise requests through the portal when they are under our company domain as

Is this possible?

2 answers

1 accepted

1 vote
Answer accepted

Hi there,

Welcome to Atlassian Community!

When allowing customers to create their own accounts to raise tickets in the customer portal, currently it’s not possible to restrict by domain.

If we set that they can create their own accounts, anyone that sends an email will have an account created and also it will create a ticket.

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.

If you have a list of the customers, you can manually add them to the project and let the project closed to only customers admins and agents add, so this will prevent customers from other domains to access the portal.

If you have any other question regarding this matter, please let us know.


Thanks Angelica!

Like Angélica Luz likes this
0 votes
Dave Meyer Atlassian Team Nov 27, 2019

Hi @mdelgado , 

If all of the users of your service desk are internal, you can accomplish what you’re looking for using the user provisioning feature of Atlassian Access. 

In the organization that your Jira Service Desk site is a part of, you can set up user provisioning for all users on your domain from your identity provider. This will automatically create Atlassian accounts for them and add them to your Jira Service Desk site. Once they have an account in the site, they will be able to create tickets in your service desk. You will just need to configure the product access settings on your site so that these users don’t have access to any of the products on your site, so that you won’t be billed for them using a Jira Service Desk agent seat (or Jira Software or Confluence if you’re using those).



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