All service desk customer notification emails start with a line

Hi there,

I noticed every email sent to our customers from JIRA Service Desk cloud start with a line in both HTML and plain text formats, and I'm unable to find a way to remove such annoying line (see screenshot below).

 

There is a way to remove such line, or is this a bug?

 

 

 

Many thanks,

Nicholas

 

 

Here the customer notification configuration page with the email preview:

Screen Shot 2018-01-23 at 12.14.30.png

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