All my Jira projects are missing

Everything was running well on Thursday we resolved a few tickets customer's had entered in and come Friday I receive a complaint that agents cannot create tickets from that maroon 'Create' button. So I logged in and found not only can we not create tickets we also cannot access any of our projects. Any insight on what is causing this?2017-12-22 13_17_39-Inbox - zsmith@computersosinc.com - Outlook.png

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Jack Brickey Community Champion Dec 22, 2017

Server or cloud? Have you tried different browsers? If server have you restarted your instance? Can you go click on issues and attempt a search e.g. “status = open” to see if you can access any data?

okay we did weird things and solved this. A few people made so many changes at once and none were documented so I have no idea what the solution was but we changed the base url and the project url and somehow now everything is working.

Thanks for the quick reply though Jack!

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