All my Jira projects are missing

Everything was running well on Thursday we resolved a few tickets customer's had entered in and come Friday I receive a complaint that agents cannot create tickets from that maroon 'Create' button. So I logged in and found not only can we not create tickets we also cannot access any of our projects. Any insight on what is causing this?2017-12-22 13_17_39-Inbox - - Outlook.png

1 answer

1 accepted

This widget could not be displayed.
Jack Brickey Community Champion Dec 22, 2017

Server or cloud? Have you tried different browsers? If server have you restarted your instance? Can you go click on issues and attempt a search e.g. “status = open” to see if you can access any data?

okay we did weird things and solved this. A few people made so many changes at once and none were documented so I have no idea what the solution was but we changed the base url and the project url and somehow now everything is working.

Thanks for the quick reply though Jack!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,507 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you