All my Jira projects are missing

Everything was running well on Thursday we resolved a few tickets customer's had entered in and come Friday I receive a complaint that agents cannot create tickets from that maroon 'Create' button. So I logged in and found not only can we not create tickets we also cannot access any of our projects. Any insight on what is causing this?2017-12-22 13_17_39-Inbox - zsmith@computersosinc.com - Outlook.png

1 answer

1 accepted

1 vote
Accepted answer
Jack Brickey Community Champion Dec 22, 2017

Server or cloud? Have you tried different browsers? If server have you restarted your instance? Can you go click on issues and attempt a search e.g. “status = open” to see if you can access any data?

okay we did weird things and solved this. A few people made so many changes at once and none were documented so I have no idea what the solution was but we changed the base url and the project url and somehow now everything is working.

Thanks for the quick reply though Jack!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

138 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you