All issues are Open in customer portal

In the customer portal search you can restrict the search results to All, Open, or Closed issues. 

All issues are showing up in Open, and none are returned in the search when the status is Closed. How do we fix this?

Our workflow has a Closed state and numerous issues are in the Closed state.

1 answer

Hi,

Just a quick guess: do the issues in the Closed state maybe have an empty resolution? Because that would prevent them from showing up under the Closed issues.

Regards,

Geert

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

252 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you