It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Agregar Botón en el portal del cliente

Buenos días, quisiera saber si es posible agregar dentro de una transición habilitada para el cliente, se habilite el botón "Prioridad" para que el cliente pueda dar aviso si la prioridad disminuye o aumenta.

 

1) Cree la pantalla con el botón que necesito que puedan modificar

2) Cree la transición y le asocie la pantalla y la habilite para que aparezca en el portal.

3) Edite los permisos para que el usuario del portal pueda editar la incidencia.

 

Algo mas?

 

Quedo atentos a sus comentarios.

 

Muchas gracias!

 

Gabriel M.

 

Pantalla.pngWKF.pngWKF2.PNGPermisos Incidencias.pngPortal.pngPortal 2.PNGPortal 3.PNG

 

1 answer

0 votes

Hi Gabriel,

Currently, it's not possible to edit the priority in the customer portal.
We have two feature requests suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JSDCLOUD-1303
- https://jira.atlassian.com/browse/JSDCLOUD-4424

Please, make sure to watch and vote to receive updates about the feature.
I'm sorry that we can't be more helpful on it.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

204 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you