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Agenst per projects

Hi there,


I have just created a new project in my Jira Service Desk and have assigned my colleagues (existing agents in Jira) into this new project. My question is: will they increase the number of agents in my jira license?


Many thanks in advance,


Caio Garcia

1 answer

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Answer accepted

HI @Caio Garcia

Nope, if you are adding a new user as an Agents then only it will count towards your JSD license.

When you add a new agent to JIRA Service Desk, the new agent is added to the service-desk-agents group automatically. By default, this group is assigned with the JIRA Service Desk agent access global permission and therefore counts towards your JIRA Service Desk license.

Many thanks for your clarification @Yogesh Mude!

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