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Agenst per projects

Caio Garcia
Caio Garcia July 2, 2018

Hi there,

 

I have just created a new project in my Jira Service Desk and have assigned my colleagues (existing agents in Jira) into this new project. My question is: will they increase the number of agents in my jira license?

 

Many thanks in advance,

 

Caio Garcia

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Yogesh Mude
Yogesh Mude
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July 2, 2018

HI @Caio Garcia

Nope, if you are adding a new user as an Agents then only it will count towards your JSD license.

When you add a new agent to JIRA Service Desk, the new agent is added to the service-desk-agents group automatically. By default, this group is assigned with the JIRA Service Desk agent access global permission and therefore counts towards your JIRA Service Desk license.

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Caio Garcia
Caio Garcia July 2, 2018

Many thanks for your clarification @Yogesh Mude!

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