I have a new Service-desk installation. I have configured a mailbox to fetch mails. Tickets were created automatically. After that I created an additional Support-user and gave him rights to the project. Additionally I syncronized an active directory for the customers.
Now no more mails are collected...; - (
Also disabling and deleting the user doesn't bring any improvement.
2018-01-11 10:17:00,904 Caesium-1-2 WARN anonymous ticket [c.a.mail.incoming.mailfetcherservice] ticket: Der Vorgang kann aufgrund einer ungültigen Lizenz nicht erstellt werden: [Sie können derzeit keine Vorgänge erstellen, da dafür Zugriff auf eine JIRA-Anwendung erforderlich ist. Um Zugriff auf eine Anwendung zu erhalten, müssen Sie Mitglied einer Gruppe sein, die einer Anwendung zugewiesen ist.]
If I deactivate the external user directory, the mail handler can retrieve mails and generate a ticket from them.
The user directory is only for the employees to open tickets. The service desk agents are only managed in the local directory. That's only two agents.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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