So Trigger would be issue created. You would need to have a response SLA that starts running when the issue is created that is tied to your desk hours.
"Response Time" != withinCalendarHours()
Will find any requests raised outside of the regular hours.
Hope that helps...Susan
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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