Adding users as Customers to JSD via API & Making these users the reporters of tickets.

Hi,

We're currently opening tickets to our JSD via API, however, we're having a couple of issues:

1. Users are being created via the API post and are showing in the audit log but are not showing up anywhere else on Jira (most importantly, not as customers on JSD)

2. All tickets are being opened by our API account and the reporter of each issue is shown as this.

 

I can provide examples of POSTs we're making if this would help.

 

Thanks.

Dom

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you