We're currently opening tickets to our JSD via API, however, we're having a couple of issues:
1. Users are being created via the API post and are showing in the audit log but are not showing up anywhere else on Jira (most importantly, not as customers on JSD)
2. All tickets are being opened by our API account and the reporter of each issue is shown as this.
I can provide examples of POSTs we're making if this would help.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs