Adding organizations to incident form

Hi,

I'm building request forms that we are providing via the portal to our customers to raise bugs/issues - but I cannot find a way to add the organization field to the form.

 

It shows as available in the list of fields associated with the screen, but when I try to add it into the request type, it's not an available field.

Does anyone know how to do this so that when a customer needs to raise a ticket, they can start with their org name?

TIA

1 answer

0 vote

Hey there, 

So it's important to note that this field doesn't operate in quite the same way that other fields do. You can't add it to your request type as you've noted, but it will be availible for use if your configurations are set up correctly. 

1) Make sure to define a new organization in your project. Here is some more  information abut that. https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

2) Underneath "Project Settings" > "Customer Permissions" be sure to check that customers can share requests either with other members of their organization or with "any customer or organization". 

AFTER a ticket has been created, a customer can now share with an organization. 
Screen Shot 2017-11-21 at 12.55.10 PM.png
 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,239 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you