I'm building request forms that we are providing via the portal to our customers to raise bugs/issues - but I cannot find a way to add the organization field to the form.
It shows as available in the list of fields associated with the screen, but when I try to add it into the request type, it's not an available field.
Does anyone know how to do this so that when a customer needs to raise a ticket, they can start with their org name?
So it's important to note that this field doesn't operate in quite the same way that other fields do. You can't add it to your request type as you've noted, but it will be availible for use if your configurations are set up correctly.
1) Make sure to define a new organization in your project. Here is some more information abut that. https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations
2) Underneath "Project Settings" > "Customer Permissions" be sure to check that customers can share requests either with other members of their organization or with "any customer or organization".
AFTER a ticket has been created, a customer can now share with an organization.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs