Basically I need to turn what used to be a paper form into a service desk request. I have about 25 custom fields I need to present when a particular service desk request is made. They could all be single or multiline input boxes. How should I go about doing this?
I don't know if there's any limit to the number of fields that you can add to a service desk request. You should just be able to add the custom fields to the create screen associated with your request type's issue type and then add those fields to the request.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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