Adding editable fields in the customer portal

Hi,

I am using the customer service portal and add issues works fine for our customers.

Working with them is harder since they can only have read access. I want them to edit the priority or change the summary or edit comments but i cant seem to find it.

Cheers,

Michel

1 answer

0 votes
Paulo Hennig Atlassian Team Nov 24, 2017

Hi, Michel.
Due to Service Desk and JIRA design, it's only possible for Agents or other JIRA users to edit fields. Since customers should not have access to your instance (Besides the Customer Portal) as they are the ones who are reporting issues, they should not proceed with such operations (Edit fields). 

What you can do is create a request type in your Service Desk configuration as something like "Field Suggestion" in order to provide customers the ability to describe why a new field would be important, so you can discuss this internally and apply it or not.

Service desk design don't have anything to just give possibility to edit one or two fields to user.

there are a few tickets on  already for many years. 

"...  in order to provide customers the ability to describe why a new field would be important,"

what to discuss??? a little bit imagination. 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

591 views 2 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot