Adding custom script for custom field in Service Desk to validate value


I created a custom field in Service Desk. My customer will insert some unique value in this field while creating a ticket in service desk.

I want to add custom script for this custom field. I will use this field to verify its value through a 3rd party API. I have the code but I don't know where to add this custom script for the custom field.

$(document).on('click', '.aui-button.aui-button-primary', function (e) {
url: API_URL
dataType: "json",
method: 'post',
data: {
'action': ENVATO_API,
'value': API_KEY
success: function (data) {
if (data.success) {
return true;
} else {
return false;
console.log('Invalid envato key')
error: function (errorThrown) {

1 answer

1 votes
Alexey Matveev Community Champion Jan 05, 2018


I think you should use Adaptivist ScriptRunner.  There are behaviours for customer portals. You will be able to attach such a behaviour to your field  and do rest calls within the behaviour. You can find more information here


I think I need to install the behaviours plugin but it seems like it's not available for cloud Jira. It's only available for hosted Jira.

If so is there any other way to accomplish my goal?


Alexey Matveev Community Champion Jan 05, 2018

It is impossible to add custom javascript to Cloud. I guess you can not accomplish what you want to do.

Thank you for quick response.

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