Adding custom script for custom field in Service Desk to validate value

[Syed Tahmim Islam]

Hi,

I created a custom field in Service Desk. My customer will insert some unique value in this field while creating a ticket in service desk.

I want to add custom script for this custom field. I will use this field to verify its value through a 3rd party API. I have the code but I don't know where to add this custom script for the custom field.

<script>
$(document).on('click', '.aui-button.aui-button-primary', function (e) {
$.ajax({
url: API_URL
dataType: "json",
method: 'post',
data: {
'action': ENVATO_API,
'value': API_KEY
},
success: function (data) {
if (data.success) {
return true;
} else {
return false;
console.log('Invalid envato key')
}
},
error: function (errorThrown) {
console.log(errorThrown);
}
});
})
</script>

[Alexey Matveev]

Hello,

I think you should use Adaptivist ScriptRunner.  There are behaviours for customer portals. You will be able to attach such a behaviour to your field  and do rest calls within the behaviour. You can find more information here

https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html#_example

[Syed Tahmim Islam]

Hi,

I think I need to install the behaviours plugin but it seems like it's not available for cloud Jira. It's only available for hosted Jira.

If so is there any other way to accomplish my goal?

Thanks

[Alexey Matveev]

It is impossible to add custom javascript to Cloud. I guess you can not accomplish what you want to do.

[Syed Tahmim Islam]

Thank you for quick response.