I have created an issue for a user who contacted us through email. After a few emails, I summarized his issue and created a Help Desk topic for them.
Since I created the issue as an Agent, (although the user is the reporter), when the user logs in they are unable to see or search for the case.
How do I add this user to the case so they can track and see the comments made? I hope I haven't overlooked something small.
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