Adding a transition from closed to open to an existing workflow/reopen request?

Andrej Kavcic August 24, 2018

Hi, 

I am trying to create a reopen capability to my requests. So I tried to add a transition from closed status to open but the system is not allowing me to do so, with an information *"You cannot perform this operation on a draft workflow."*

Please see attached photos. 

 

Current workflow

curent WF.JPG

Desired transition that cannot be created.

desired transition.JPGDesired workflow

Desired WF.JPG

 

2 answers

1 accepted

3 votes
Answer accepted
Aswin Achuthan
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August 24, 2018

@Andrej Kavcic You have to copy the workflow and add transition in the copied workflow, then map that workflow to the project

Andrej Kavcic September 4, 2018

Thanks Aswin, this worked. 

Regards, 

Andrej

Like Kimberly Liby likes this
Kimberly Liby July 12, 2019

Thank you! This helped with my question too!

0 votes
Marcin Krasicki September 28, 2022

just got that same issue, what a mess this system is... thanks for a way to resolve it @Andrej Kavcic 

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