On the default my request screen there is a filter for viewing open request, closed request, or any status. There is a second filter for created by me, created by anyone or where I am a participant and a third filter for request type, based on the type of portal request, i.e. IT Help, Access, etc. We have a field that identifies IT Help request as either a Bug or and Enhancement. One of our clients asked if we can add a filter so that they can see only the requests that were put in that were classified as bugs.
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I have a Jira service desk and my users want to apply a filter in some fields to select a specific requirer on the queue to facilitate the selection of the incidents. How can I do it or how to habilitate it?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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