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Adding a Filter to the Service Desk Customer Portal

Is there a way to add a filter to the Service Desk Customer Portal for a custom field created for a project?

5 answers

On the default my request screen there is a filter for viewing open request, closed request, or any status. There is a second filter for created by me, created by anyone or where I am a participant and a third filter for request type, based on the type of portal request, i.e. IT Help, Access, etc. We have a field that identifies IT Help request as either a Bug or and Enhancement. One of our clients asked if we can add a filter so that they can see only the requests that were put in that were classified as bugs.

Enjoying the question, if someone can help me too!

I have a Jira service desk and my users want to apply a filter in some fields to select a specific requirer on the queue to facilitate the selection of the incidents. How can I do it or how to habilitate it?

1 vote
Deleted user Aug 21, 2019

I have the same request. 

Anyone got a answer yet?

HI @David Haberman

Adding a filter to customer portal what you want to achieve?

What you mean by ....for a custom field created for a project?

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