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Adding Service Desk Users Without Them Having to Setup their account?

We are working with businesses as clients and for whatever reason they just don't want to setup their account. 

In order to facilitate adoption, we would like to just be able to give them an email that says "We've added your email to our service desk and here is your password" 

Do we have a way to do that?

1 answer

0 votes
Brant_Schroeder Community Leader Jan 31, 2018


  Sending an email containing a password is a poor security practice.  Since this is the case there is no functionality provided within the delivered Atlassian products that will perform that function.  If you were to create your own application you could use the Jira API to create the account  Your application could then send the email with the password to the customer.   I would recommend against this as the password would be sent in plain text via email.

Hey Brant, 


I can't use the API with JSD Cloud right? 

The REST API is available to Cloud.

Brant_Schroeder Community Leader Jan 31, 2018

As Nic stated it is available and documentation can be found here:

Once again, the best practice would be to have users setup their own password using the Atlassian software. 

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