Adding Icon Choices to Service Desk Customer Portal

Is it possible to add a custom icon to the list of icon choices for the issue types displayed on the customer portal in service desk? How?

2 answers

0 votes
Pedro Souza Atlassian Team Jun 15, 2014


Actually, currently there is no way to upload your own icons, just the system ones.

However, we already have a feature request in order to allow this in the feature which is tracked on the issue below:

I would advise you to add your comments to this feature, and also vote for this implementation.

For more information about how Atlassian implements new features, please, check the document below:

Best Regards,

Pedro Souza.

If you're referring to Issue Types and not Request Types, then you can upload Issue Type icons just like in regular JIRA through Administration > Issues > Issue Types > Edit > Select Image > Browse

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

396 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you