Adding Fields to Ticket Display

When working with JIRA Service Desk, I notice that some fields related to a ticket, such as "Priority" and "Description" are automatically displayed in the customer portal, in a section of the ticket called "Details", while other fields are not. Is there some way to control what fields appear here? Specifically, my company wants to be able to display the "Fix Version/s" field to the customer.

(If there's no way to do this, is there any other method we could use to automatically display the fix version to the customer?)

3 answers

As "JIRA Service Desk" issue types are mapped to issues in JIRA, you'll have to ensure this field is mapped to the appropriate Screen and Screen Scheme for your project. 

Thanks for the input, but I'd already read the documentation you've referenced and taken those steps. To be clear: what I want is the field to be visible on the ticket display. What you're describing is how to make the field visible on the screens. Please see the posted screenshots - I can add "Fix Version/s" to screens just fine (pic 1), but that doesn't cause them to appear on the associated ticket (pic 2).

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

791 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you