Has anyone experienced issues while adding customers to an organization? Whenever we send an invite from the cloud, the customers are not receiving the invitation link. PLEASE HELP because Atlassian support is not responsive AT ALL!!
If you've been in touch with Atlassian support, then I expect that they will have checked that the emails are going out. Is that the case? If so, then you'll need to look at why the customer's servers are not accepting or passing them on.
I'm not qualified to talk about Atlassian's support on Cloud, I don't use it, as most of the stuff I do is server. I've always found them responsive and helpful with server.
So, are you saying that they have confirmed that the emails are being sent out ok by Cloud, or not?
The portal and custom email are available in the customer channel, however, our biggest concern being notified of a new ticket or changes to an existing ticket, which is not happening.
When there's a new ticket in your JSD, how are you being notified? Do you randomly check on a daily basis? We have SLAs in place so time will be of the essence.
Stephanie - after much digging, I was able to figure out the issue. All of our projects (internal/external) are under the default notification scheme. What you'll need to do is create a new notification scheme --> add your external projects then set your groups to that project.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event