I am using JIRA SD to create issues from incoming emails. The Request Participant field is simply not working for me. I want all users who are in the TO and CC field of the incoming mail to automatically become Request Participants in the Issue.
However, this is not happening for all issues. Especially when group email chains are included in CC, Request participant field shows 'None'.
This is frustrating because most emails in our organizations have group email chains in CC and I want them to be Request Participants.
Change customer permissions to "Who can customers share requests with? Any customer, by typing an email address."
This means any customer from any org can share an issue to any customer from any org, this is not a good behavior or configuration when users are creating issues from the portal.
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