We have created several different request types, to fit different needs. When the user creates an issue, and afterwards views it in the portal, they are not able to see the name of the request type. They can only see the fields they have filled out. How can I make the name of the request type visible in the portal?
I have tried adding a field, and hide it, so that I can preset a value. But of course that is hidden to the user.
It's true that only the icon shows in the request view not the actual name. I'm surprised that a tool tip doesn't even seem to work. There is an issue raised for this that you might want to vote on. JSDCLOUD-4803
Interestingly in the my requests view, if you hover over the icon, the request name will be displayed.
Not sure that helps.
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