Add request name to issue

We have created several different request types, to fit different needs. When the user creates an issue, and afterwards views it in the portal, they are not able to see the name of the request type. They can only see the fields they have filled out. How can I make the name of the request type visible in the portal?

I have tried adding a field, and hide it, so that I can preset a value. But of course that is hidden to the user. 

1 answer

1 accepted

0 votes
Accepted answer
Susan Hauth Community Champion Dec 07, 2017

Hi Henriette,

It's true that only the icon shows in the request view not the actual name.  I'm surprised that a tool tip doesn't even seem to work.  There is an issue raised for this that you might want to vote on.  JSDCLOUD-4803

Interestingly in the my requests view, if you hover over the icon, the request name will be displayed.

Not sure that helps. 

I hadn't noticed the hovering, thank you for letting me know. 

The issue you refer to is exactly what I need, hopefully it will be implemented one day. For kow, I think the solution will be to ask the reporter for a short title. 

Thank you for your help

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

797 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you