Add issue number to title of Customer Portal request


Is it possible to add the issue number to the request subject in the Customer Portal for Service Desk?

Currently it is only showing the wording, with the issue number visible once the request is opened.



2 answers

1 accepted

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Paulo Junior Atlassian Team Mar 24, 2015

Hi Cheryl,

Currently, it's not possible to search for the Issue Key on Customer Portal. There is a feature request regarding this functionality

I would suggest you to vote for it, in order to increase it's visibility to our Devs.

It's already set as "To do" and is expected to go live in future releases, but some more votes wont do any bad smile

Best Regards,


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Hi Paulo

That's great to hear - I've voted and added myself to the issue.

Thanks so much!



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