Add issue number to title of Customer Portal request


Is it possible to add the issue number to the request subject in the Customer Portal for Service Desk?

Currently it is only showing the wording, with the issue number visible once the request is opened.



2 answers

1 accepted

0 votes
Answer accepted
Paulo Junior Atlassian Team Mar 24, 2015

Hi Cheryl,

Currently, it's not possible to search for the Issue Key on Customer Portal. There is a feature request regarding this functionality

I would suggest you to vote for it, in order to increase it's visibility to our Devs.

It's already set as "To do" and is expected to go live in future releases, but some more votes wont do any bad smile

Best Regards,


Hi Paulo

That's great to hear - I've voted and added myself to the issue.

Thanks so much!



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

396 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you