Add email attachments to closed Service Desk issues

Is it possible to enable Service Desk uses to add attachments through mail when the issue is closed?

Right now only the email is added as a comment to the issue, and there is also added a text saying "Failed to add the following attachment to this issue because file attachments are disabled for the system.".
This only occus if it is a issue that is closed. For all new issues and open issues everything is working as expected.

We are using JIRA listeners to repoen the issue when a comment is added.

2 answers

Any updates here Atlassian?

I would also like an option to change this. For people who don't have a public facing JIRA instance this is less of a risk.

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