I would like to ask if its possible to add a custom page in JIRA Service Desk. Idea is to create a page from where users would be able to download our builds.
Is it possible to do this in JIRA Service Desk ?
You won't be able to create a whole new page in Service Desk, but I would recommend taking advantage of our Announcements option.
Have a look here, as it shows you how to add an announcement either to your Help Center or the Portal:
You can include links here.
Otherwise I would recommend creating your page in Confluence, and making that page public. You would essentially need to make the entire space public and then lock down the individual pages within the space that you do not want to be public.
Do let me know if you have any questions about any of this!
Sorry for the delay. I was testing this out on my own instance first. To allow access to your Service Desk Customers to your Confluence Space, you want to first link it. Review Serving customers with a knowledge base in addition to my following instructions for detailed information.
I hope this is clear, but if you have any doubts at all, please let me know!
You could handle this as a confluence knowledge base article. However, you would want to have links on the KB page to another location/server where the images are stored. I would not store SW releases on confluence server. The advantage of this is that, if needed you could add a login page to restrict what customer gets access to what images.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot