Right now you'd have to use the JETI plugin to do this. Looks like there are requests to Atlassian to have this in future versions.
https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/server/overview
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Hi Samantha,
Have a look at our add-on https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/server/overview
It allows you to add custom fields into notifications
Best,
Vladimir
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