Add Share in agent issue page


Is there a way to add to the People section the Share that each user have in the Portal page?

Thanks a lot,



2 answers

0 votes
Jack Brickey Community Champion Jan 01, 2018

There is the “watch” function already. Does that not address the need?

Thanks Jack. 

In Service Desk only a user that has an Agent license can be added to Watch the issue. all users that open tickets can only utilize the Share option to share their tickets with their colleagues.

Jack Brickey Community Champion Jan 01, 2018

Ah yes, I had forgotten share and watch are different. I dont see a way to expose share on the issue view. 

0 votes

If you want an agent to share a request with someone, they can add that someone to 'Request Participants' field. You can go even further and share a request with a whole Organization, by adding an organization to 'Organizations' field. 

In effect, the 'Share' button that a customer has on the portal is that same as 'Request participants' in the issue view.

More info in this documentation.

Hope this helps.

Thanks Ivan. I like this path. how do i add the Request Participants field to the agent issue view/edit screen?

Thanks a lot in advance

Ivan Tovbin Community Champion Jan 03, 2018

It's already there by default.

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