Add Share in agent issue page


Is there a way to add to the People section the Share that each user have in the Portal page?

Thanks a lot,



2 answers

0 vote
Jack Brickey Community Champion Jan 01, 2018

There is the “watch” function already. Does that not address the need?

Thanks Jack. 

In Service Desk only a user that has an Agent license can be added to Watch the issue. all users that open tickets can only utilize the Share option to share their tickets with their colleagues.

Jack Brickey Community Champion Jan 01, 2018

Ah yes, I had forgotten share and watch are different. I dont see a way to expose share on the issue view. 

0 vote

If you want an agent to share a request with someone, they can add that someone to 'Request Participants' field. You can go even further and share a request with a whole Organization, by adding an organization to 'Organizations' field. 

In effect, the 'Share' button that a customer has on the portal is that same as 'Request participants' in the issue view.

More info in this documentation.

Hope this helps.

Thanks Ivan. I like this path. how do i add the Request Participants field to the agent issue view/edit screen?

Thanks a lot in advance

Ivan Tovbin Community Champion Jan 03, 2018

It's already there by default.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,236 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you