Add Customers based on name

Each time I add a customer it must be via email even though the field asks for username or email address. Why can't I just create their username and manually complete the profile?


1 answer

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Lenard Lee Atlassian Team Nov 13, 2017

Hi Zach,

When trying to add a customer via the username, the user account must pre-exist in JIRA. 

Entering any valid email address checks whether this email is associated to any pre-existing user in JIRA, adds him/her if found, or creates an account for them (and emails them the invite) if a pre-existing user with that email is not found.

Thank you Lenard,

How do you enter a user in JIRA and is there an option to bulk add users?

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