When trying to add a customer via the username, the user account must pre-exist in JIRA.
Entering any valid email address checks whether this email is associated to any pre-existing user in JIRA, adds him/her if found, or creates an account for them (and emails them the invite) if a pre-existing user with that email is not found.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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