Add Additional Variables into Customer Notifications (JIRA Service Desk)?

Hi All,


Currently there is a pretty limited range of options in the "Insert Variable" field when customising customer notifications. Is there any way to insert more variables into this list e.g. add "Approver" as an option?





Kind Regards,


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Accepted answer
Susan Hauth Community Champion Nov 30, 2017

Hi Joshua,

I agree that would be very handy, but is currently not available without plugins.  Please vote for this issue



@Joshua Vidal

We support a variety of custom and standard fields in Jirassimo notifications add-on

You can try it and if there're some fields missing we'll promptly add them.



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