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Add Additional Variables into Customer Notifications (JIRA Service Desk)?

Joshua Vidal
Joshua Vidal November 28, 2017

Hi All,

 

Currently there is a pretty limited range of options in the "Insert Variable" field when customising customer notifications. Is there any way to insert more variables into this list e.g. add "Approver" as an option?

 

Thanks!

 

 

Kind Regards,

Joshua. 

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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November 30, 2017

Hi Joshua,

I agree that would be very handy, but is currently not available without plugins.  Please vote for this issue

JSDSERVER-4642

Susan

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Vladimir Horev _Raley_
Vladimir Horev _Raley_
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January 10, 2018

@Joshua Vidal

We support a variety of custom and standard fields in Raley Email Notifications

You can try it and if there're some fields missing we'll promptly add them.

Cheers,

Vlad

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