Activity status changed by admin?

Anders Grape August 7, 2017

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed.

But the strange thing is that it´s logged not by the person that is assigned to the ticket but one of our Jira admins.

Is that a default setting that can be changed?

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 7, 2017

@Anders Grape,

check your automation rule for moving in/out of waiting for customer. If I recall correctly this is how it is setup. You can change the default if you want. 

Anders Grape August 7, 2017

Ah great, I found it. Thx

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 7, 2017

@Anders Grape, if you can accept the answer (check mark) that will help future searchers.

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