Activity status changed by admin?

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed.

But the strange thing is that it´s logged not by the person that is assigned to the ticket but one of our Jira admins.

Is that a default setting that can be changed?

1 answer

1 accepted

0 vote
Jack Brickey Community Champion Aug 07, 2017

@Anders Grape,

check your automation rule for moving in/out of waiting for customer. If I recall correctly this is how it is setup. You can change the default if you want. 

Ah great, I found it. Thx

Jack Brickey Community Champion Aug 07, 2017

@Anders Grape, if you can accept the answer (check mark) that will help future searchers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

780 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you