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Activity status changed by admin?

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed.

But the strange thing is that it´s logged not by the person that is assigned to the ticket but one of our Jira admins.

Is that a default setting that can be changed?

1 answer

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Jack Community Leader Aug 07, 2017

@Anders Grape,

check your automation rule for moving in/out of waiting for customer. If I recall correctly this is how it is setup. You can change the default if you want. 

Ah great, I found it. Thx

Jack Community Leader Aug 07, 2017

@Anders Grape, if you can accept the answer (check mark) that will help future searchers.

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