When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed.
But the strange thing is that it´s logged not by the person that is assigned to the ticket but one of our Jira admins.
Is that a default setting that can be changed?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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