When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed.
But the strange thing is that it´s logged not by the person that is assigned to the ticket but one of our Jira admins.
Is that a default setting that can be changed?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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