Active Directory has been changed and no admin rights Edited

Hello

 

Our active directory has been changed and the user who has admin rights can't logon.

The user admin exits and can log in the system, but it has no admin rights.

What should we do?

JIRA Service Desk (3.6.0)

 

Thanks!

1 answer

1 vote
Brant Schroeder Community Champion Oct 12, 2017

You can use this article.  https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Basically you will want a local account that is admin.  Then you will want to change directory order so local is the first account.  You can then login and change the admin account to have the proper rights. so you can login as an admin again.  Once you do this you will need to change the directory order again.  Logout and back in with the AD account.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

720 views 6 9
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you