This used to work until a recent upgrade to the latest versions of Jira Core, Software Service Desk and Confluence.
If I search from the Help Center knowledge base search in Service Desk, I can access all non-restricted documents as expected.
However, my restricted documents (which my user has full access to) no longer appear in my search results.
I can gain access to all the documents if I go straight to Confluence and search in there.
Hi @Neil Lough ,
It looks like the Unlicensed access for JSD is disabled.
You can set it up again only in JSD.
https://confluence.atlassian.com/jirakb/guide-to-link-knowledge-base-to-jira-service-desk-for-unlicensed-user-816677228.html
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