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Accessing restricted documents from Jira Service Desk - Confluence KB

This used to work until a recent upgrade to the latest versions of Jira Core, Software Service Desk and Confluence.

If I search from the Help Center knowledge base search in Service Desk, I can access all non-restricted documents as expected.

However, my restricted documents (which my user has full access to) no longer appear in my search results.

I can gain access to all the documents if I go straight to Confluence and search in there.

1 answer

0 votes
brbojorque Community Leader Aug 01, 2019

Hi @Neil Lough ,

It looks like the Unlicensed access for JSD is disabled. 

You can set it up again only in JSD.

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