Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Access levels for portal only customers

In Service Desk Cloud, is there a way to give 'portal only customers' different levels of access? For example:

1. view only access 

2. create and view

We have a client who would like to restrict the number of portal users who can raise tickets with us whilst allowing a larger number to view only.  I can't see any obvious way of doing this (nor what the benefit is to them) other than for them to police this manually within their own domain i.e. have designated users who can create/view whilst the remainder only view. 

1 answer

1 accepted

0 votes
Answer accepted

Hi Les,

When a customer is added to a service desk project, they automatically will have access to the customer portal to open tickets.
The role that gives customer permission to access their tickets and create new ones is "Service Desk Customer - Portal Access".
For now, it's not possible to add restriction to view only for customers, we have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-6983
Please, click on vote and watch to receive updates about the feature.
You can use the workaround provided in the feature to restrict access to some customer or you can also migrate the customers to Atlassian account, so you can add them on groups and manage permissions for "view" and "create" by groups, on Project settings > Permissions.

If you have any other question, please let us know.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,213 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you