Accept request mails in Service Desk from other JIRAs (with "X-JIRA-Fingerprint" in Header)

Hi,

I just found out that a lot of emails did not get processed correctly into service desk requests.

I found out here that the SentFromJIRAMailFilter is always active. the "X-JIRA-Fingerprint" Header.

- How can it be deactivated?

We have a support contact form in our Server Addons which uses email in the background. This is a critical issue for us as we cannot rely on service desk anymore for the moment.

Thanks for any feedback

Lukas

 

1 answer

I'm not 100% sure but I think JEMH could do the trick, as this plugin uses an own emailhandler. I'd suggest to start a trial and give it a try. Marketplace link

Yes JEMH will work as it checks for the 'local' JIRA fingerprint hash.  In any case, JEMH filters can be disabled, and Precedence:bulk can be allowed.

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