Accept request mails in Service Desk from other JIRAs (with "X-JIRA-Fingerprint" in Header)

Hi,

I just found out that a lot of emails did not get processed correctly into service desk requests.

I found out here that the SentFromJIRAMailFilter is always active. the "X-JIRA-Fingerprint" Header.

- How can it be deactivated?

We have a support contact form in our Server Addons which uses email in the background. This is a critical issue for us as we cannot rely on service desk anymore for the moment.

Thanks for any feedback

Lukas

 

1 answer

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I'm not 100% sure but I think JEMH could do the trick, as this plugin uses an own emailhandler. I'd suggest to start a trial and give it a try. Marketplace link

Andy Brook Community Champion May 05, 2017

Yes JEMH will work as it checks for the 'local' JIRA fingerprint hash.  In any case, JEMH filters can be disabled, and Precedence:bulk can be allowed.

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