Ability to have Agent Paragraph/Description Box on Customer end

Molly Pinkerton-Jarvis October 16, 2020

Hi, 

I was wondering if it's possible to have the Agent Paragraph/Description Box on the Customer end, like so. I would like my customers to be able to add Tables and such to their tickets. I know you can do it with rows and columns || but it's very un-user friendly on the customer side. 

Here's a screenshot of what I would like and what it looks like currently. 

image.pngimage.png

1 answer

1 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 19, 2020

Hello Molly,

Welcome to Atlassian Community!

On the customer portal, the description field is a simple text box and currently, it's not possible to change that. 

It was added a new editor on the comment box only, but for the description, it's still not possible to add tables or format texts.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Molly Pinkerton-Jarvis October 19, 2020

Thanks Angelica! Hopefully get to see this option soon!

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events