API Auth suddenly stopped working

[José Manuel Donoso]

Until friday I could get info about my open issues through the REST API with:

curl -D- -u user:pwd -X POST -H "Content-Type: application/json" --data '{"jql":JQL-QUERY}' https://URL.atlassian.net/rest/api/2/search

But now with the exact same api request i get the following error:

HTTP/1.1 401 Unauthorized

What could happened?

[Boris Berenberg - Atlas Authority]

Try this:

1. Turn off anything you use to perform API requests
2. Update your password manually via id.atlassian.com
3. Update your API tools with the new password
4. Turn them back on.

I was having the same issue because the API tools would hammer the API and cause a captcha lockout which is not visible via any API request. Logging in via ID will work fine because it bypasses JIRA's internal captcha requirement, so you will never be made aware of it.

[José Manuel Donoso]

Thanks! I change the password and now it is working again but will i have to change the password everytime this issue appear?

[Boris Berenberg - Atlas Authority]

This will happen whenever you need to change the password and the automated services continue to hammer the API with the old password resulting in a lockout.