@Giuseppe Terrasi It is not possible currently to connect JIRA Service Desk Cloud with LDAP or AD. Please refer this Atlassian doc for more information: https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-cloud-active-directory
Support for LDAP or other Identity Providers Integration is still under development by Atlassian. Please see this issue in Atlassian Issue tracker for more details: https://jira.atlassian.com/browse/ID-79?_ga=2.47540455.1560579802.1548081596-1671602508.1532093427
Even if this thread is old I'd like to provide an update on this:
ADFS is now officially supported. For details please see: Configure SAML single sign-on with Active Directory Federation Services (AD FS)
You can convert your portal only customers into Atlassian Account without any application access and this way they will be able to login using SAML. This has been explained in details in the thread: Jira Service Desk Cloud Active Directory
I believe you would need to configure SAML single sign-on in your Cloud instance. Then, you would need to convert your customers to Atlassian accounts and remove their application access to prevent them from accessing undesired content, as described in
- ID\-6580: SAML SSO documentation is not updated about how to set up JIRA Service Desk Customer using SSO.
Jira Service Desk customers who are not using an Atlassian Account will not be able to log in via SSO as these accounts live outside your organization and therefore will not pass through the SSO workflow unless they are converted to Atlassian Accounts:
To migrate a portal-only customer to an Atlassian Account, you need to browse to them and click on Migrate to Atlassian account in the Portal only customers view in your site administration.
This documentation explains the advantages and disadvantages of portal-only customers and customers with Atlassian Account:
I would like to add that this will only work for JSD customers who are part of domains that have been verified.
The good news is that our developers are already working on this feature that seems to meet your requirement precisely and it should be implemented very soon, as we can see here:
Please let me know if this helps.
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